11zon Responsible Gaming — Enjoy the Entertainment, Protect Your Well-being
At 11zon, we believe online entertainment should be enjoyed within healthy boundaries. This page provides guidance, self-control tools, and support resources to help you play safely and responsibly.
11zon's Commitment to Responsible Gaming
11zon takes the well-being of our users seriously. We believe online gaming should be a source of enjoyment, not stress or financial hardship. That is why we have built a comprehensive responsible gaming framework to protect all users in Malaysia.
The 11zon platform is built with protective features that allow users to manage their gaming activity proactively. We also train our support team to identify early signs of risky behaviour and offer appropriate assistance to users who need it.
This commitment goes beyond regulatory obligation — it is a core value that shapes how we design our products and engage with our user community.
Recognise the Signs of Risky Behaviour
It is important to recognise the early signs that gaming may be starting to affect your life negatively. Some warning signs to watch out for include:
- Feeling stressed or anxious when not playing, or feeling compelled to keep playing even when you want to stop.
- Spending more than planned, or borrowing money to fund your gaming.
- Neglecting work, family, or social responsibilities due to excessive gaming.
- Attempting to recover lost money by continuing to play (chasing losses).
- Lying to loved ones about the time spent or money wagered on gaming.
- Using gaming as a way to escape from problems or negative emotions.
If you are experiencing any of the situations above, we encourage you to take a break and seek support. Acknowledging the problem is a brave and important first step.
How to Set Appropriate Time & Budget Limits
One of the most effective ways to game responsibly is to set clear limits before you start. Here is some practical guidance recommended by 11zon:
Daily & Monthly Budget Limits
Set a maximum amount in MYR you are comfortable spending on entertainment per session, per day, and per month. Stick to these limits even when you are winning.
Play Time Limits
Set time reminders and stop playing when your allocated time is up. Avoid playing for more than two consecutive hours without a break.
Do Not Chase Losses
If you reach your set loss limit, stop playing for the day. Chasing losses often leads to worse decisions.
Plan Other Activities
Keep online gaming to just a small part of your leisure time. Make space for family, hobbies, and physical activities.
Self-Control Tools Available on the Platform
11zon offers several self-control tools to help users manage their gaming experience more effectively. You can access these options through your account settings or by contacting our support team:
- Deposit Limit: You can set daily, weekly, or monthly deposit limits to control how much money enters your account within a given period. Limits take effect immediately and can be lowered at any time, though increasing a limit requires a waiting period for added protection.
- Temporary Break (Cooling-off): If you feel you need a break from the platform, you can request a temporary cooling-off period ranging from 24 hours to 30 days. During this time, your account will not be accessible for play.
- Self-Exclusion: For users who wish to step away for a longer period, the self-exclusion option lets you close off access to gaming for six months or more. During this period, you will not receive any promotional communications from us.
- Activity History Review: Regularly review your deposit, withdrawal, and gaming session records to better understand your spending patterns.
To activate any of these features, contact our support team by email at [email protected] or visit FAQ for detailed guidance.
Minor Protection
11zon takes the protection of minors very seriously. Our platform is strictly for users aged 18 and above. Here are some of the measures we have in place to ensure this:
- Age verification is mandatory at registration, including identity document requests where necessary.
- Immediate investigation of any account suspected to belong to an underage individual.
- Account suspension while age verification is carried out if there is reasonable doubt.
If you are a parent or guardian concerned about a child's access to online gambling platforms, we recommend using parental control software on shared devices. Make sure your login credentials are not shared with anyone, especially children.
Maintain a Healthy Life Balance & Seek Help When You Need It
Your mental and physical well-being matters far more than any game. 11zon encourages all users to maintain a healthy balance between online entertainment and other areas of life.
Remember that gaming should be one of many ways to enjoy your leisure time — not a source of income, not an escape from problems, and not something that strains your relationships with loved ones.
If you or someone you know needs help with a gambling problem, please reach out to a professional. In Malaysia, support and counselling are available through registered mental health service providers. Do not hesitate to seek help — taking that step is a sign of strength, not weakness.
For any enquiries related to responsible gaming on the 11zon platform, contact our team at [email protected] or visit the FAQ us.