11zon Privacy Policy - Protection of Your Personal Information
Your privacy is our priority. This policy explains how 11zon collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
Effective date: 1 January 2026
Information We Collect
When you register and use the 11zon platform, we collect various types of information to ensure a safe and seamless user experience. The types of information collected include:
- Account Information: Full name, email address, phone number, date of birth, and identification details required during registration.
- Payment Information: Transaction details in MYR including bank name, partially masked account numbers, and deposit and withdrawal records. We do not store full card numbers.
- Device & Browser Information: IP address, device type, operating system, browser version, and language settings for security and technical troubleshooting purposes.
- Usage Data: Records of platform activity, including games played, session duration, wagers, and transaction history, are maintained for internal audit purposes.
- Cookies & Tracking Technologies: Session data, user preferences, and anonymised analytics data collected via cookies to enhance platform performance.
How Your Information Is Used
11zon uses collected information solely for legitimate purposes directly related to platform operations. The primary purposes are as follows:
- Processing account registration and verifying user identity in compliance with Malaysian legal requirements.
- Processing deposits and withdrawals in MYR and resolving any transaction-related issues.
- Providing relevant and responsive customer support in Bahasa Malaysia.
- Sending account-related notifications, selected promotions, and policy updates — only to users who have consented to receive such communications.
- Detecting and preventing fraud, money laundering, and other suspicious activity to keep all users safe.
- Improving platform functionality and interface based on aggregated usage pattern analysis.
Cookies, Tracking & Data Storage
Cookie Usage
The 11zon platform uses session cookies and persistent cookies to store login preferences, enhance session security, and anonymously analyse usage patterns. You can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality.
Data Retention Period
Your personal information is retained for as long as your account remains active, or as long as necessary to meet our legal and regulatory obligations. Following account closure, certain information may be kept for a period required under Malaysian law before being securely deleted.
Data Security
We use industry-grade encryption, strict access controls, and continuous monitoring to protect your data from unauthorised access, loss, or misuse. That said, no method of transmission over the internet is completely foolproof, and we encourage users to also practise good digital security habits.
Sharing Information with Third Parties
11zon does not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent. However, we may share information in the following limited circumstances:
- Payment Service Providers: Required transaction information is shared with verified payment processors to facilitate MYR deposits and withdrawals.
- Regulatory Authorities: We are required to disclose certain information to Malaysian authorities when lawfully requested in accordance with applicable legislation.
- Fraud Prevention: Information may be shared with registered fraud prevention agencies to safeguard the integrity of the platform ecosystem.
All third parties involved are required to uphold data protection standards equivalent to those set out in this policy.
User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As an 11zon platform user, you hold the following rights with respect to your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information via your account settings or by contacting customer support.
- Right to Erasure: You may request the deletion of your data, subject to legal obligations that require us to retain certain records.
- Right to Withdraw Consent: You may withdraw consent to receive marketing communications at any time.
Changes to This Policy
11zon reserves the right to update this privacy policy from time to time. Any material changes will be communicated via the platform. Continued use of the platform following such notice will be considered acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team by email at [email protected] or visit the FAQ us for immediate assistance.